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Call us: +44 (0)1983 280641

+44 (0)1983 280641

mail@flyingfishonline.com

Our agreement

Terms and conditions. There is always some small print to read but we have done our best to keep ours to a minimum.

When you make a booking with Flying Fish UK Ltd you will be asked to confirm your agreement with these terms and conditions when you complete the registration form.

If you have not received your booking confirmation email, you can access the registration form through this link:

Flying Fish Registration Form

Terms and conditions

 

Minimum age to book a course with Flying Fish

  1. The person who makes a booking with Flying Fish Uk ltd, whether by phone or online must be 18 years old or over.
  2. Customers booking a residential training course with Flying Fish in Australia must be 18 years old on the date the course starts.
  3. Customers who are 16 or 17 years are able to join shore-based training courses in the UK.
  4. Customers aged between 16 or 17 years of age joining practical courses must be accompanied by a Parent or legal guardian who will assume parental responsibility for the duration of the course or event.
  5. If you book for another person or persons you are confirming that you have the authority to accept these booking conditions on their behalf.

 

Contract

  1. When you book with Flying Fish in the UK or pay a deposit in British pounds (GBP) at flyingfishonline.com you are making a contract with Flying Fish UK Ltd to be construed under the laws of England.
  2. Information submitted by you in an application form or online and by Flying Fish in an acceptance letter or email forms part of our contract.

 

Flying Fish Australia

  1. Flying Fish Uk Ltd acts as an agent for Flying Fish Australia Pty Ltd and thus any courses held in Australia are subject to Flying Fish Australia Pty ltd terms and conditions which can be viewed here 

 

Ski packages

  1. Flying Fish acts as an agent for “Altitude-Futures” and thus any Ski or Snowboard courses and accommodation booked in Verbier are subject to Altitude Futures terms and conditions, which can be viewed here
  2. Flying Fish reserves the right to make such changes to the advertised programme as are necessary due to unavoidable circumstances.

 

Your deposit

  1. To secure a place on a course or event with Flying Fish UK Ltd, you are invited to pay a fixed deposit. After a 14 day cooling off period, the deposit for a course or event is not refundable. If you are unable to make the course or event booked you may transfer the deposit to another course or event with Flying Fish UK Ltd. You have 12 months in which to use the deposit, after which time the deposit is lost.
  2. A 20% Non-refundable deposit is required to secure a booking for ski or snowboard courses in Verbier through our partner Altitude Futures. All further payments for Ski and snowboard courses are non-refundable.

 

Course balance 

  1. For courses booked in the UK, the balance is payable 30 days before your start date.
  2. For courses booked in Greece or Australia, the balance is payable 60 days before your start date.

 

 

Cancellation policy

Cancellation by Flying Fish UK

  1. In the unlikely event of a cancellation by Flying Fish, a full refund will be made. A refund will be made within 14 days after the point of contact. Flying Fish will not be liable for any consequential loss or damage.

 

What if you cancel your course in UK/Greece

  1. In the event of your cancellation, the following charges apply. More than 30 days’ notice: Your deposit will be held as a credit for a period of 12 months. Less than 30 days’ notice: 100% of the amount invoiced. If you cancel in circumstances where we can replace you on a sold-out course or event, the charge is reduced to 10% of the amount invoiced.

 

Medical insurance

  1. You are required to hold medical insurance for the period of your course or event unless your activity is wholly within the UK and you are entitled to unlimited treatment by virtue of UK residence.

 

Operating procedures

  1. You agree to accept accommodation allocated by Flying Fish.
  2. Flying Fish trainers will, to the best of their ability, endeavor to ensure you achieve the advertised qualifications but no guarantee is offered in this respect.
  3. The mileages listed for yachting courses are advertised in good faith but as they are weather dependent they cannot be guaranteed.
  4. You agree to comply with Flying Fish operating procedures issued for your course or event.
  5. You agree if required to complete a release of liability form before embarking on an activity organised by Flying Fish or a third-party provider.

 

Travel

  1. All participants and accompanying adults must be in possession of a full British passport of at least six months validity for courses and events outside the UK.  We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.  If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges, or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

 

Damage

  1. You accept responsibility for any damage or loss caused by you or any member of your party as a result of any negligent or reckless act to our equipment, facilities, or accommodation.  Full payment for any such damage or loss must be paid direct at the time to the supplier in question.  If you fail to do so, you will be responsible for meeting any claims subsequently made against Flying Fish (together with our own and the other party’s full legal costs) as a result of your actions.
  2. All participants are expected to act responsibly.  If in our reasonable opinion or that of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset, or distress to any third party or damage to property, we and/or the service provider concerned are entitled, without prior notice, to terminate the arrangements of the person(s) concerned.  In this situation, the person(s) concerned may be required to leave the accommodation, and/or their participation in the course or event may be terminated.   No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

 

Events outside our control

  1. Except where otherwise expressly stated in these Terms and Conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations or those of any service provider is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. “Force majeure” means any event which we or the provider of the service in question could not have reasonably foreseen or avoided. Such events may include, but not limited to, war or threat of war, civil strife, actual or threatened terrorist activity, industrial dispute, acts of Governments, earthquakes, hurricanes, natural disaster, epidemic or pandemic, plagues, weather conditions, fire, and all similar events outside our control.
  2. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

 

ATOL bond

  1. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money, to be paid by you, outstanding under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
  2. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of, or relating to, the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme.

 

Customer complaints

We take pride in the services we offer however, if you feel we have fallen short then you are entitled to complain. We at Flying Fish take complaints very seriously, if you are not happy then please see our complaints procedure on what to do next.

 

Tax Services

In addition to the terms outlined above:

  1. By signing up to our tax service you agree that Flying Fish can share information with HMRC and other agencies concerned with completing this service. We do not share your information with any other third party
  2. You agree to provide accurate and up to date information about all circumstances concerning your financial affairs.
  3. Flying Fish will not be liable for any losses, interest, legal fees, additional tax liabilities, or any charges as a result of incomplete documentation or as a result of omissions by you or any other persons. Failure to disclose or accurately complete.
  4. Flying Fish will not be liable for any delay in submission, and subsequent cost of your tax return due to delays caused by you or any other persons.

Copyright

This website and its content is copyright of © [Flying Fish Uk ltd]. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to local hard disk copies of our downloadable guides for your personal and non-commercial use only.
You may not, except with our express written permission, distribute or commercially exploit content produced by Flying Fish. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.